Phoenix House Recovery Support Staff in Springfield, Massachusetts

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years.We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions. Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person—and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As ‘One Phoenix House’ we believe in having fun along the way – embracing ‘progress not perfection’ as our journey continues.


  • Provide the operational support to facilitate the delivery of optimal clinical services to clients.

  • Assist residents with day to day needs such as ensuring treatment schedule is being followed.

  • Ensuring a safe unit, provide crisis de-escalation when needed, monitor who is coming in and out of program.

  • Perform program rounds and facility checks



  • High School degree


  • Two (2) years of Substance Abuse and/or mental health experience preferred.


  • Knowledge of issues related to homeless women struggling with substance abuse with their children. Prior residential experience, excellent customer service skills

  • Perform security and maintenance tasks as directed.

  • Complete required documentation and records.

  • Ability to effectively and accurately monitor resident’s medications and provide adequate medication documentation


Sat & Sun, 6:45am - 3:15pm

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.

EOE Minorities / Females / Protected Veterans / Disabled