Phoenix House Recovery Support Staff in Santa Ana, California

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions. Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person—and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As ‘One Phoenix House’ we believe in having fun along the way – embracing ‘progress not perfection’ as our journey continues.

Phoenix House Santa Ana provides residential and outpatient services to adults who struggle with alcohol, marijuana, and other substance use disorders. Our evidence-based treatment approach delivers a superior level of care by focusing on strength to meet each person’s unique needs.

Our residential and outpatient addiction treatment programs include an intensive regimen of therapy groups and individual counseling sessions. We help patients achieve and sustain recovery through assessment and treatment planning, case management, and referrals to other like-minded and recovery focused organizations. The programs also offer life skills development and preparation for independent living, vocational and job readiness services, housing assistance, evidence-based and trauma-informed practices, and mental health support.

We provide parenting classes, literacy improvement, anger management, physical fitness activities, and health education. Additionally, we provide Recovery Maintenance Services- free peer support that can help those seeking treatment connect with a network of understanding peers and serve as aftercare support for program graduates.

At Phoenix house, we empower people to experience their personal strengths and help them discover new ways to manage the mental, physical, and emotional aspects of addiction so they can live a better life.

(Full-Time, Part-Time, and Per-Diem) Reporting to the Facility Manager, the Recovery Support Staff (RSS) is responsible for the provision of clinical care and supervision to patients and for providing ongoing clinical documentation in the clinical management system. The position will also Support the program participant care approach of Gender Responsive and Trauma-informed milieu by providing necessary supervision to the following activities: Job functions, Physical Education, Academic enrichment, Case Load Activities, Meal times, Personal Hygiene, Morning Wake up, Bedtime and all (un) scheduled activities. The RSS is also responsible for timely and accurate completion of client notes, charts, reports, and other documentation related to the treatment and progress of clients in the program.


  • Variable – Daytime, Evening, Overnight, and Weekends



  • AA or higher degree in Behavioral Science (preferred).

  • High School Diploma or equivalent required.

  • Registered (required) or certified (preferred) by a certified body recognized by the Department of Health Care Services (DHCS) as an alcohol and drug counselor


  • 2-3 years progressive experience providing or coordinating social services, preferably within a drug or alcohol treatment setting or transitional housing environment preferred.


  • Ability to work in a fast-paced environment and to make decisions independently and effective communication when dealing with clients, families, other staff members, department heads, visitors, external agencies and community members.

  • Ability to effectively communicate verbally and in writing with appropriate documentation skills to complete reports, utilize data and communicate ideas constructively.

  • Ability to establish and consistently enforce appropriate boundaries with client/patients of Phoenix House.

  • Strong crisis management, conflict resolution, and de-escalation skills.

  • Must show an aptitude for working as part of a team.

  • Must maintain a valid CA Drivers’ License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy.

Phoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.

EOE Minorities / Females / Protected Veterans / Disabled