Phoenix House Case Manager in Santa Ana, California

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions. Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person—and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As ‘One Phoenix House’ we believe in having fun along the way – embracing ‘progress not perfection’ as our journey continues.

(Full-Time) Reporting to the Deputy Director, the Case Manager is responsible for individual service coordination for clients enrolled in Phoenix House adult Transitional Housing and Residential Services, including supporting a successful transition back into the community. In collaboration with the Program staff, the Case Manager supports the successful integration of medical care, housing and income/ employment assistance, substance abuse treatment, and other services within individual treatment plans.


  • Monday – Friday, 9:00AM – 5:30PM



  • Bachelors in Business, Social Services, or Psychology preferred.

  • Additional experience may be substituted for an educational requirement, or additional education may be substituted for experience.

  • Certified by a certified body recognized by the Department of Health Care Services (DHCS) as an alcohol and drug counselor ( highly preferred)

  • Registered by a certifying body recognized by the Department of Health Care Services (DHCS) as an alcohol and drug counselor prior to date of your hire (required)


  • 2-3 years progressive experience working as a case manager, preferably within a drug or alcohol treatment setting or transitional housing environment.


  • Ability to work in a fast-paced environment and exercises independent judgment and leadership, analyze situations accurately, and communicate effectively.

  • Ability to write clear and concise reports that utilize data. Must show an aptitude for service and for working as part of a multi-disciplinary team.

  • Computer literate with demonstrated proficiency in Microsoft Office and web-based applications.

  • Demonstrated ability to utilize electronic health record management system.

  • Strong organizational skills.

  • Must maintain a valid CA Drivers’ License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy.

Phoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.

EEO is the Law:Applicants and employees are protected under Federal law from discrimination. Click to learn more.

EOE Minorities / Females / Protected Veterans / Disabled