Phoenix House Admissions Coordinator in Santa Ana, California

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions. Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person—and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As ‘One Phoenix House’ we believe in having fun along the way – embracing ‘progress not perfection’ as our journey continues.

(Temporary Full-Time) Reporting to the Program Director, the Admissions Coordinator is responsible for assessing and admitting clients into the residential and outpatient programs, manages waitlist, supports relationships with community partners and ensures that clients receive the appropriate level of care.


  • Monday – Friday, 9:00 AM – 5:30 PM



  • Masters level clinician registered with the CA BBS required


  • 2-3 years progressive experience providing or coordinating social services, preferably within a drug or alcohol treatment setting or transitional housing environment


  • Ability and willingness to report to work on time and ready for work on each scheduled day.

  • Demonstrated ability, willingness, and commitment to go out into the community to meet with referring agents.

  • Exceptional Customer Service skills

  • Demonstrated understanding of and commitment to the concepts of providing outstanding customer care.

  • Ability to work in a fast paced environment and to make decisions independently and communicate effectively when dealing with clients, families, other staff members, department heads, visitors, external agencies and community members

  • Ability to effectively communicate verbally and in writing with appropriate documentation skills to complete reports, utilize data and communicate ideas constructively

  • Ability to establish and consistently enforce appropriate boundaries with client/patients of Phoenix House

  • Crisis management, conflict resolution and de-escalation skills.

  • Must show aptitude for working as part of a team

  • Computer literate; demonstrated proficiency in Microsoft Office and web-based applications

  • Demonstrated ability to utilize an electronic clinical management system

  • Exceptional organizational skills

  • Demonstrated ability to learn

  • Ability to work evenings and weekends

  • Must maintain a valid CA Drivers’ License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy.

Phoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.

EOE Minorities / Females / Protected Veterans / Disabled