Phoenix House Quality Assurance Specialist in Lake View Terrace, California

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions. Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person—and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As ‘One Phoenix House’ we believe in having fun along the way – embracing ‘progress not perfection’ as our journey continues.

(Full-Time) Reporting to the Senior Program Director, the Quality Assurance Specialist oversees the functions of quality assurance, quality improvement and utilization management in a Residential and Mental Health Services Program. Responsibilities include the monitoring of clinical services to assure minimum quality assurance and continuous quality improvement and the supervision and tracking of the delivery of evidence-based programs at the assigned facility. The Quality Assurance Specialist will oversee and directly supervise the assessment and referral mechanisms of the Admissions Office and staff; maintains supervisory direction over dispositional and referral processes for all prospective patient/clients to appropriate treatment modalities. The position will review patient charts and/or DMH mental health charts, and associated records at periodic intervals.


Variable – Daytime, Evening, and Weekends



  • Must be a registered intern with the CA Board of Behavioral Sciences, AMFT or ACSW.


  • Four (4) years professional level experience in a medical or mental health setting or equivalent experience and abilities

  • Must have training/certification in EBPs; 1 MAP, Seeking Safety, TF-CBT, ART

  • Must have 2 years of DMH experience and knowledge of documentation standards.


  • Exceptional analytical skills.

  • Exceptional Customer Service skills.

  • Demonstrated understanding of and commitment to the concepts of providing outstanding customer care.

  • Ability to work independently on complex assignments.

  • Ability to work in a fast-paced environment and to make decisions independently and effective communication when dealing with clients, families, other staff members, department heads, visitors, external agencies and community members.

  • Ability to effectively communicate verbally and in writing with appropriate documentation skills to complete reports, utilize data and communicate ideas constructively.

  • Must maintain a valid CA Drivers’ License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy.

Phoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.

EOE Minorities / Females / Protected Veterans / Disabled