Phoenix House Parent Partner in Lake View Terrace, California

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions. Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person—and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As ‘One Phoenix House’ we believe in having fun along the way – embracing ‘progress not perfection’ as our journey continues.

(Temporary Full-Time) Reporting to the Director of Wraparound Services, the Parent Partners provide one-on-one support and coaching to the participants’ parents/caregivers, ensuring that the parents/caregivers’ needs are met, and their voices heard. Attends all Child and Family Team meetings and offers additional support through phone calls and additional face-to-face contact. The parent partner functions as part of a multi-disciplinary team following the principles of family-centered, strengths-based services, and knowledge of the community resources. The parent partner is also responsible for a caseload of ten to twelve slots following all regulations established by the Los Angeles County Department of Mental Health and Department of Children and Family Services. Aligning services with the vision and shared values of Phoenix House.


  • Variable – Daytime, Evening, and Weekend



  • High School Diploma or GED required


  • Two (2) years' full-time experience (paid or unpaid) in accessing services to address emotional severe or behavioral problems

  • Experienced in managing the care of an immediate family member, or being the parent/caregiver of a child, who was involved with County Child Welfare Services, Probation Department, or Mental Health System due to emotional or behavioral problems

  • Familiarity with community resources


  • Capacity to provide "one-on-one" support for the parents of the participant(s) in the Wraparound Program, while maintaining appropriate boundaries

  • Preference for developing, planning and initiating methods of exposing clients/caregivers/parents to healthy lifestyle activities designed to alter former lifestyles, attitudes, images and other adverse behavioral patterns

  • Capability to assist the Care Coordinator in securing and presenting community resources to the Family Team

  • Ability to work in a fast-paced environment and to make decisions independently and effective communication when dealing with clients, families, other staff members, department heads, visitors, external agencies and community members

  • Skilled at efficiently communicating both verbally and in writing, with appropriate documentation skills to complete reports, utilize data and communicate ideas constructively

  • Resourceful to establishing and consistently enforcing appropriate boundaries with client/patients of Phoenix House

  • Strong crisis management, conflict resolution, and de-escalation skills

  • Computer literacy demonstrated proficiency in Microsoft Office and web-based applications

  • Demonstrated ability to utilize EMR

  • Qualified to testify in court when required

  • Must maintain a valid CA Drivers’ License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy.

Phoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.

EEO is the Law:Applicants and employees are protected under Federal law from discrimination. Click to learn more.

EOE Minorities / Females / Protected Veterans / Disabled