Phoenix House Admission Assistant in Keene, New Hampshire


The Client Care Coordinator is responsible for assisting with residential, boarding and community lOP admissions and ongoing care, performing administrative duties related to the Outpatient program(s), and following through on other directives from the Program Director, .Office Manager, and Admission Director.


  • Responsible for client screenings with prospective residential and boarding clients, including insurance benefits verification and documentation of same, waitlist management in the HER (Welligent).

  • Responsible for pre-admission emails and reminder calls to scheduled incoming clients regarding finances, items to bring, meds etc , with documentation of same.

  • Responsible for doing Intakes for outpatient, residential and boarding client, on an as needed basis.

  • Assist the Admissions Director and Office Manager (prioritize in that order)

  • Responsible for Community lOP client sign ins, Urinalysis copies, obtaining prize tickets and gift cards, administrative agenda and minutes, and other duties as assigned.

  • Assist with the MAT component of IOP/OP program.

  • Responsible for conducting admission interviews with family members at time of admission, focusing on

program description and expectations as well as financial requirements specific to each case.

  • Responsible for doing brief interview with new patients in Residential within 72 hours of admission to ensure client satisfaction, documenting it in a case note and keeping copy of completed interview in a binder, sharing with supervisors as necessary.

  • Communicate by phone with family after that client meeting within 24 hours and document on interview

form. Document same in a case note.

  • Responsible for conducting client follow-ups 30 days after their discharge, if requested from the primary counselor(s), and as time permits.

  • Attend staff meetings, case conferences and/or trainings to maintain knowledge of client, treatment and/or

agency issues.

  • Manage the administrative aspects of the program in absence of the Office Manager

  • Transport residents to and from work, school, appointments, and other travel needs, as needed.

Document developments and important events in accordance with policies for reporting & recordkeeping.

  • Use Phoenix House systems, including Welligent Electronic Medical Record, to document notes and events.

Maintain positive working relationships with agencies, resources, and families to coordinate services for client care; provides information on substance abuse treatment resources and services and makes

necessary referrals.

  • Ensure client confidentiality in accordance with all federal, state, and local laws and regulations.

Serve as a role model through positive, appropriate conduct and participation in special agency events.

  • Demonstrate empathy, compassion, and respect for clients in all interactions.Work cooperatively with others and supervisors.

  • Demonstrate patience and consideration in dealing with others.

  • Demonstrate thoughtful decision-making.

  • Project a professional image to the public.

Complete Relias requirements in a timely fashion.

  • Dress in a professional manner.

Perform other duties as assigned.


  • To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Knowledge of the philosophy, programming, and administration of a Phoenix Houses of New England program.

  • Skill in performing and/or managing tasks and/or people to ensure program and policy administration.

  • Skill in operating software programs to type documents, manage databases, and create spreadsheets.

  • Skill in representing the organization internally and externally.

  • Ability to develop rapport with people who may have substance abuse, mental health and/or health issues.

  • Ability to maintain appropriate boundaries with residents.

  • Ability to comply with state and federal regulations regarding confidentiality.

  • Ability to work and communicate with others

    • EDUCATION/EXPERIENCE Bachelor Degree in Human Services or related fields from an accredited institution or equivalent combination of knowledge and experience.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

REGULARLY REQUIRED: to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.

OCCASIONALLY REQUIRED: to stand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds


The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is that of a substance abuse treatment milieu which may include:

Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases

Business-related travel may be required


Monday through Friday during business hours, and other shifts as requested.

EOE Minorities / Females / Protected Veterans / Disabled