Phoenix House Recovery Support II C in Holyoke, Massachusetts

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families, and communities challenged by substance use disorders and related mental health conditions. Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best in class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person—and come from all fields.

We are seeking Recovery Support Specialists for both first and second shifts, and those who have the ability to work rotating weekends and holidays.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As ‘One Phoenix House’, we believe in having fun along the way – embracing ‘progress not perfection’ as our journey continues.


  • Perform patient screening, intake, orientation, and assessment functions necessary to complete admission using the Electronic Health Record as required by Program Director.

  • Assist Case Managers to develop treatment plans that are coherent and reflective of patient’s progress and development. Involve patient appropriately in the process.

  • Maintain accurate, timely group, Incident Report & DAP notes. Document developments and important events in accordance with clinical policies for reporting and record keeping. Use Phoenix House systems, including Electronic Health Record, effectively and appropriately.

  • Participate in staff meetings and required training to ensure continuum and quality of care.

  • Serve as a role model through positive, appropriate conduct and participation in special agency events. Project a good image to the public.

  • Properly utilize House Log, Change of shift report/Overnight Checklist, ADP Timecard policy & procedures, MAR forms, Medication Monitoring and Bed Bug Procedure.

  • Provide transportation and supervised monitoring of patients as needed.

  • Maintain Group/attendance rooster in a timely manner using the Electronic Health Record as required by Program Director.

  • Respond to patient crises and emergencies as needed.



  • Bachelor’s Degree through completion of curriculum from an accredited institution, or High School Diploma and equivalent combination of knowledge and experience.

  • Must hold a valid Massachusetts Driver’s License and be able to produce proof of insurance upon hire.


  • Experience working in the field of substance use and co-occurring disorders or other behavioral health environment.


  • Proficient working in an Electronic Medical Records System

  • Empathy and compassion for patients in group and individual setting

  • Ability to perform core functions of substance abuse support staff.

  • Develop appropriate rapport with substance-abuse populations and families.

  • Maintenance of self-discipline and personal and professional boundaries.

  • Ability to work within the confines of a modified therapeutic community.


  • Full-time, both 1st and 2nd Shift Available with rotating weekends and Holidays.

Phoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation, or executive order, including veterans and individuals with disabilities.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.

EOE Minorities / Females / Protected Veterans / Disabled