Phoenix House Clinical Supervisor in Dorchester, Massachusetts

Phoenix House is a leading non-profit treatment center who provides individualized, holistic drug and alcohol addiction treatment with over 130 programs across ten states. As we embark on our 50 year anniversary, we are committed to treating the whole person — and their families — with caring, qualified professionals through evidence-based care to teens, adults, and families.

Phoenix House Dorchester Center is a long-term residential family substance abuse treatment facility for women and their children of all ages, from newborns to adolescents. In a warm and safe environment that feels like home, the program provides drug and alcohol abuse treatment that is woman-centered and trauma-informed, with a goal of successful family reunification. Our skilled professional staff is dedicated to helping women overcome substance dependence and empowering them to achieve productive, drug-free lives.

We are currently seeking a Clinical Supervisor to directly supervise all staff, interns and volunteers, and develop and oversee clinical staff, and training. The clinical supervisor will oversee and monitor the formulation and completion of treatment plans, progress notes, group notes, and all record keeping, caseload management, quality assurance, aftercare, follow up process and utilization review as directed.


  • Directly supervise all staff, interns and volunteers, and develop and oversee clinical staff, volunteer and intern training.

  • Oversee record keeping, caseload management, quality assurance, after care, follow up process and utilization review as directed.

  • Assist in the recruitment, interviewing and recommendation of candidates for hiring.

  • Assist in the provision of staff orientation and ongoing training regarding clinical policies and procedures.

  • Available twenty-four hours per day, seven days per week for emergencies.

  • Manage the staff schedule

  • Routinely, provide on-call support for staff

  • Provide Providing direct client monitoring as needed

  • Provide Providing direct client monitoring of prescribed medication as needed

  • Perform client screening, ADADs and Welligent intake, orientation, and assessment functions necessary to complete admission as required.

  • Develop treatment plans that are measurable, coherent and reflective of client’s progress and development. Involve client appropriately in the process.

  • Maintain client charts to comply with CARF and/or other state agency standards, using Welligent Electronic Medical Record.

  • Provide clients with individual counseling, group counseling, and case management services.

  • Maintain positive working relationship with agencies, resources, and families to coordinate services for client care; provide information on substance abuse treatment resources and services; and make necessary referrals.

  • Respond to client crises and emergencies as needed.

  • Maintain accurate, timely, legible case, individual, and group notes. Document developments and important events in accordance with clinical policies for reporting and record keeping. Use Phoenix House systems, including Welligent, effectively and appropriately.

  • Complete all notes in a timely manner.

  • Facilitate staff meetings, case conferences, and required training, as assigned, to ensure continuum and quality of care.

  • Complete all Quality Assurance Record Review Corrections as indicated on the form.

  • Submit all Quality Assurance Record Review Corrections to the Clinical Supervisor/Program Director.

  • Assist Program Director with billing: i.e. Virtual gateway, mass health EV system

  • Participate in treatment team meetings. Document treatment notes about your specific clients.

  • Facilitate treatment team meetings, as assigned.

  • Review clinical files and conduct quality assurance reviews, as requested or assigned.

  • Review and sign all client treatment plans and assessments in a timely fashion.

  • Meet with supervisor on a regular basis.

  • Serve as a role model through positive, appropriate conduct and participation in special agency events. Project a good image to the public.

  • Dress in a professional manner.

  • Facilitate therapeutic groups as assigned.

  • Participate in the support and training of other staff members.

  • Maintain ADP Source Self Serve (SSS) files and complete E-learning requirements in a timely fashion.

  • Provide other treatment services that support a therapeutic community such as morning meeting, evening meeting, and learning experiences, develop contract for clients, etc.

Perform other duties as assigned.


  • Demonstrate empathy and compassion for clients in group, individual counseling, and daily interactions.

  • Maintain objectivity towards all clients and make clinical decisions based on accurate information.

  • Discipline clients effectively and with appropriate frequency, using a variety of privileges and sanctions.

  • Demonstrate appropriate boundaries between self and clients.

  • Promote self-help concept within program. Encourage clients to solve their own problems, and encourage clients to use each other for support.

  • Play appropriate counseling role, serving as guide in the self-help recovery process.

  • Track progress of clients assigned to caseload.

  • Facilitate treatment groups in accordance with Phoenix House policies and procedures.

  • Implement daily schedule of program activities. Enforce rules and programmatic procedures. Monitor and facilitate program activities. Engage in surveillance activities.

  • Use systematic TC tools to meet community behavioral objectives.

  • Work cooperatively with others and supervisors.

  • Demonstrate patience and consideration in dealing with others.

  • Demonstrate thoughtful decision-making.

  • Ensure client confidentiality in accordance with all federal, state, and local laws and regulations.


To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Ability to perform the core functions of a substance abuse counselor.

  • Ability to develop rapport with substance-abusing populations and families.

  • Ability to apply organizational management skills and maintain self and client discipline.

  • Ability to prepare and maintain required documentation.

  • Ability to comply with internal, local, state, and federal regulations and policies.

  • Ability to work and communicate with others.

  • Ability to work within the confines of a therapeutic community.

EDUCATION/EXPERIENCE: Master Degree from an accredited institution preferred or equivalent combination of knowledge and experience. Required by DPH, 5 educational credits or training in adolescent specific population.

LICENSES/CERTIFICATIONS: MHC, SW, BSW, Licensed as a substance abuse counselor.


The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

  • The work environment is that of a substance abuse treatment milieu which may include:

  • Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases

  • Weekend and holiday hours

  • Business-related travel


  • First, second, third shifts, weekend and or holiday shifts may be required.

  • Available twenty-four hours per day, seven days per week for emergencies

Phoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.

EOE Minorities / Females / Protected Veterans / Disabled