Phoenix House Senior Human Resources Generalist in Dallas, Texas

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions. Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person—and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. As ‘One Phoenix House’ we believe in having fun along the way – embracing ‘progress not perfection’ as our journey continues.

(Full-Time) Reporting to the Regional Vice President of Human Resources, the Human Resources Generalist is responsible for the full implementation of all human resources functions including leave of absence administration, unemployment insurance, worker’s compensation reporting, on-boarding and new hire orientation, managing personnel files, managing employee credentials and tracking and reporting HR metrics

Position Responsibilities::

+ + Coordinates legally mandated employee leaves (FMLA, Workers’ Comp, etc.). Ensure agency is in compliance with all state and federal leave and reasonable accommodation laws

  • Administers leaves of absence for Agency employees; receives initial notification from employee or supervisor; obtains appropriate documentation; designates leave (e.g. FMLA/CFRA/PDL, etc); ensures written documentation/communication with employee regarding leave, disability and benefits information; tracks timeline and communicates with employee and manager as necessary.

  • Investigates employee complaints including discrimination, harassment and retaliation. Writes investigation reports and makes corrective action recommendations to leadership.

  • Assist legal in responding to subpoenas by preparing documents, scanning personnel files, arranging depositions and attending hearings

  • Provides new hire orientation for new employees bi-weekly.

  • Inspects documentation and license information to ensure compliance with laws and policies, supervises the establishment of employee files hard copy and electronic.

  • Manages drivers’ driving (DMV Pull Notices) and other record, including expired insurance coverage; notifies manager and employee regarding any status changes that could affect driving privilege, loss of insurance deniability for new hires; ensures licenses remain current.

  • Ensures contracts and all pertinent documents are completed for independent contractors and forwarded for signature at the beginning of each fiscal year

  • Consulting employees in a workplace issues and maintain accurate employee relations documentation and records.

  • Responds to unemployment insurance claims and attends hearings as necessary



  • Bachelor's Degree in Business Administration, Human Resources Management or related field Required

  • Master's Degree in Business Administration Preferred

  • HR Certification (PHR, SPHR, or SHRM-CP) Highly Preferred


  • Four years of experience in an administrative or professional-level human resources staff position required


  • Ability and willingness to report to work on time and ready for work on each scheduled day.

  • Exceptional analytical skills

  • Exceptional Customer Service skills

  • Exceptional ability to prioritize tasks and to work on multiple assignments at the same time (multi-task).

  • Demonstrated understanding of and commitment to the concepts of providing outstanding customer care.

  • Ability to work independently on complex assignments

  • Ability to work in a fast paced environment and to make decisions independently and communicate effectively when dealing with clients, families, other staff members, department heads, visitors, external agencies and community members

  • Knowledge of Fair Labor Standards Act (FLSA), Americans with Disabilities Act (ADA), Labor, and other codes, laws, rules, policies, procedures, and union avoidance strategies.

  • Ability to effectively communicate verbally and in writing with appropriate documentation skills to complete reports, utilize data and communicate ideas constructively at all levels of the organization.

  • Must maintain a valid TX Drivers’ License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy.

  • Phoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.

EEO is the Law:Applicants and employees are protected under Federal law from discrimination. Click to learn more.


EOE Minorities / Females / Protected Veterans / Disabled