Phoenix House VP, Clinical Operations in Brandon, Florida

At Phoenix House, change is something we embrace every day as part of our values to deliver exceptional care. Phoenix House provides individualized, holistic drug and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are passionate about healing individuals, families and communities challenged by substance use disorders and related mental health conditions. Phoenix House supports the mission through a holistic approach that focuses on the distinct mental, physical, and social needs of every person; innovation of best-in-class and evidence-based prevention, treatment, and recovery programs; and, the promotion of greater understanding of addiction. Our devoted staff are committed to treating the whole person—and come from all fields.

We operate personalized, strength-based, gender-responsive programs while living the values and being accountable for our commitments. Being introspective and becoming part of the solution is integral to every interaction and person we touch. We believe in having fun along the way – embracing ‘progress not perfection’ as our journey continues.

Thisposition serves as the organization’s chief overseer to all clinical operations that provide services to persons in need for all programs in the State of Florida. This position serves as the single point of accountability responsible for the agency’s clinical programmatic operations. This position is responsible for achieving profitable growth, clinical excellence and regulatory compliance through the management of treatment The VP, Clinical Operations provides operational and cross departmental leadership as a member of the senior leadership team. They administer an efficient and accountable range of medical, social, and supportive services that are consistent with the mission of the organization and responsive to the requirements of patients and vendors. This position serves as the strategic partner for growing the organization and responding to the needs of the Florida Substance Use community. Position requires astrategic thinker, proven developer of leaders, who can set a culture of growth and accountability to outcomes. The successful candidate will help lead our organization to the next level. The successful candidate will be innovative, focused on strategy and culture, will use data & analytics to make decisions, have a strong understanding of both program management and big picture financial management. This role is responsible for strategy, processes, projects, and people. Must have demonstrated experience in balancing clinical competence and business management.


  • Oversees, plans, organizes and directs agency direct care programs and services, establishing and maintaining high quality client care standards and services within each program including environment of care

  • Recruits, selects, and evaluates agency Program Directors under direct supervision

  • programs

  • Demonstrates strong budget management skills

  • Ensures all admission and intake functions provide effective, efficient and consumer friendly services

  • Convenes regular meetings with Program Directors and administrative departmental staff to bridge the needs of the programs and administrative supports and resources

  • Participates in relevant Continuous Quality Improvement (CQI) committees and forums and serves in leadership capacity when appropriate

  • Work with the CQI team to tracking and analyze trends for adverse incidents and implement action plans to address areas of concern

  • Responsible for tracking and trends analysis for client grievances to CQI and ensure programs are implementing actions plans for areas of concern

  • Assures all agency direct care personnel are trained in required areas including 42 CFR Part 2, Confidentiality, HIPA, Crisis Intervention and in reporting of adverse incidents

  • Assists in formulation of training initiatives; organizes and provides leadership training for program level directors and supervisors

  • Annual review and recommendations of policies and procedures pertaining to clinical operations and regulatory requirements (i.e. CARF, 65D30, Chapters 394 and 397, contracts, etc.)

  • Stays abreast of local, state and federal regulations and guidelines which effect program operations

  • Participates in, or provides representation on, the comprehensive review team audit activities, including CARF and various audits from funding organizations

  • Implements and oversees the fulfillment of corrective actions and quality initiatives identified through the CQI process

  • Perform duties as assigned by the SVP

  • Directs and evaluates Program Directors and Supervisors adherence to their respected duties

  • Developments and maintains strategic relationships with individuals, community groups, funding and referral partners, key business leaders and organizations crucial to the fulfillment of the Agency’s mission

  • Demonstrate excellent presentation skills that allow persons to be comfortable speaking before large audiences and carrying the mission to a wide variety of constituencies including staff, community leaders, legislative and court officials, correctional officials, clients’ families and the clients themselves

  • Practices safety on-the job at all times

  • Adhere to all Phoenix House policies and procedures

  • Ensure program quality and integrity through the effective compliance of contracting and licensing agency established guidelines

  • Participate in Phoenix House staff meetings and training exercises as directed

  • Represent Phoenix House in court, interagency meetings, and community affairs as required


  • Knowledge of emotional and physical needs of substance abusers.

  • Ability to work with a diverse population.

  • Ability to establish appropriate boundaries and non-possessive, professional relationships with all clients in treatment, including former clients served.

  • Working knowledge and ability to apply effective crisis intervention techniques.

  • Ability to assess clients for lathery and self-harm.

  • Working knowledge of commonly described anti-depressants, anti-anxiety agents, and commonly used psychotropic medications.

  • Working knowledge of therapy approaches for substance abuse clients possessing co-occurring disorders.

  • Must possess excellent verbal and written communication skills and interpersonal relationship skills.

  • Must possess excellent time-management and organizational skills.

  • Ability to maintain a good working relationship with all co-workers and the general public and to use good judgment in recognizing scope of authority.

  • Ability to remain calm in stressful situations.

  • Ability to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns. This includes the ability to help build a constructive team spirit where team members are committed to the goals and objectives of the team.

  • Must be computer literate with working knowledge of Microsoft Office programs.

  • Ability to operate general office equipment in the completion of job responsibilities.


  • Minimum 10 years of senior level leadership experience in chemical addictions counseling and/or mental health counseling program management

  • Master's degree in social work, counseling, psychology or other health or human services-related field, 10 years of clinical work experience

  • Current licensure in the State of Florida (LCSW, LMHC, Etc.) can be used in lieu of one year of the administrative or management

  • Versed in the use MS Office and data management applications

  • Versed in the use of Electronic Medical Records including running reports and data analysis

  • Recognized as a leader in the community and field

  • Experience in business management

  • Valid Florida driver’s license and clean driving record (6 points or less) required

  • Employee must maintain required continuing education specifically related to any certification or license held, Phoenix House requirements, and regulatory and licensing agency requirements

SCHEDULING NEEDS: Must be able to have significant on-site presence at all Florida locations.

Phoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.

EOE Minorities / Females / Protected Veterans / Disabled