Phoenix House VP, Clinical Operations in Brandon, Florida
House, change is something we embrace every day as part of our values to
deliver exceptional care. Phoenix House provides individualized, holistic drug
and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are
passionate about healing individuals, families and communities challenged by
substance use disorders and related mental health conditions. Phoenix House
supports the mission through a holistic approach that focuses on the distinct
mental, physical, and social needs of every person; innovation of best-in-class
and evidence-based prevention, treatment, and recovery programs; and, the
promotion of greater understanding of addiction. Our devoted staff are
committed to treating the whole person—and come from all fields.
personalized, strength-based, gender-responsive programs while living the
values and being accountable for our commitments. Being introspective and
becoming part of the solution is integral to every interaction and person we
touch. We believe in having fun along the way – embracing ‘progress not
perfection’ as our journey continues.
position serves as the organization’s chief overseer to all clinical operations
that provide services to persons in need for all programs in the State of
Florida. This position serves as the single point of accountability responsible
for the agency’s clinical programmatic operations. This position is responsible
for achieving profitable growth, clinical excellence and regulatory compliance
through the management of treatment The VP, Clinical Operations provides
operational and cross departmental leadership as a member of the senior
leadership team. They administer an efficient and accountable range of medical,
social, and supportive services that are consistent with the mission of the
organization and responsive to the requirements of patients and vendors. This
position serves as the strategic partner for growing the organization and
responding to the needs of the Florida Substance Use community. Position
requires a strategic thinker, proven developer of leaders, who can
set a culture of growth and accountability to outcomes. The successful
candidate will help lead our organization to the next level. The successful
candidate will be innovative, focused on strategy and culture, will use data
& analytics to make decisions, have a strong understanding of both program
management and big picture financial management. This role is responsible for
strategy, processes, projects, and people. Must have demonstrated experience in
balancing clinical competence and business management.
DUTIES AND RESPONSIBILITIES
plans, organizes and directs agency direct care programs and services,
establishing and maintaining high quality client care standards and services
within each program including environment of care
- Recruits, selects, and evaluates agency Program Directors
under direct supervision
Demonstrates strong budget management skills
Ensures all admission and intake functions provide
effective, efficient and consumer friendly services
- Convenes regular meetings with Program Directors and
administrative departmental staff to bridge the needs of the programs and
administrative supports and resources
- Participates in relevant Continuous Quality Improvement
(CQI) committees and forums and serves in leadership capacity when appropriate
- Work with the CQI team to tracking and analyze trends for
adverse incidents and implement action plans to address areas of concern
- Responsible for tracking and trends analysis for client
grievances to CQI and ensure programs are implementing actions plans for areas
- Assures all agency direct care personnel are trained in
required areas including 42 CFR Part 2, Confidentiality, HIPA, Crisis
Intervention and in reporting of adverse incidents
- Assists in formulation of training initiatives; organizes
and provides leadership training for program level directors and supervisors
- Annual review and recommendations of policies and
procedures pertaining to clinical operations and regulatory requirements (i.e.
CARF, 65D30, Chapters 394 and 397, contracts, etc.)
- Stays abreast of local, state and federal regulations and
guidelines which effect program operations
- Participates in, or provides representation on, the
comprehensive review team audit activities, including CARF and various audits
from funding organizations
- Implements and oversees the fulfillment of corrective
actions and quality initiatives identified through the CQI process
Perform duties as assigned by the SVP
Directs and evaluates Program Directors and Supervisors
adherence to their respected duties
- Developments and maintains strategic relationships with
individuals, community groups, funding and referral partners, key business
leaders and organizations crucial to the fulfillment of the Agency’s mission
excellent presentation skills that allow persons to be comfortable speaking
before large audiences and carrying the mission to a wide variety of
constituencies including staff, community leaders, legislative and court
officials, correctional officials, clients’ families and the clients themselves
safety on-the job at all times
to all Phoenix House policies and procedures
program quality and integrity through the effective compliance of contracting
and licensing agency established guidelines
in Phoenix House staff meetings and training exercises as directed
Phoenix House in court, interagency meetings, and community affairs as required
- Knowledge of emotional and physical needs of
Ability to work with a diverse population.
Ability to establish appropriate boundaries and
non-possessive, professional relationships with all clients in treatment,
including former clients served.
- Working knowledge and ability to apply effective
crisis intervention techniques.
Ability to assess clients for lathery and self-harm.
Working knowledge of commonly described
anti-depressants, anti-anxiety agents, and commonly used psychotropic
- Working knowledge of therapy approaches for
substance abuse clients possessing co-occurring disorders.
- Must possess excellent verbal and written
communication skills and interpersonal relationship skills.
- Must possess excellent time-management and
- Ability to maintain a good working relationship with
all co-workers and the general public and to use good judgment in recognizing
scope of authority.
Ability to remain calm in stressful situations.
Ability to take a teamwork approach to the job by
cooperating with others, offering to help others when needed, and considering
larger organization or team goals rather than individual concerns.This includes the ability to help build a
constructive team spirit where team members are committed to the goals and objectives
of the team.
- Must be computer literate with working knowledge of
Microsoft Office programs.
- Ability to operate general office equipment in the
completion of job responsibilities.
10 years of senior level leadership experience in chemical addictions
counseling and/or mental health counselingprogram management
degree in social work, counseling, psychology or other health or human
services-related field, 10 years of clinical work experience
- Current licensure in the State of Florida (LCSW, LMHC, Etc.) can be used in lieu of
one year of the administrative or management
in the use MS Office and data management applications
in the use of Electronic Medical Records including running reports and data
as a leader in the community and field
in business management
- Valid Florida driver’s license and clean driving
record (6 points or less) required
must maintain required continuing education specifically related to any
certification or license held, Phoenix House requirements, and regulatory and
licensing agency requirements
NEEDS:Must be able to have significant on-site
presence at all Florida locations.
Phoenix House conducts as needed, job-related background checks fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.
Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.
EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.
EOE Minorities / Females / Protected Veterans / Disabled