Phoenix House VP, Clinical Operations in Brandon, Florida

At Phoenix

House, change is something we embrace every day as part of our values to

deliver exceptional care. Phoenix House provides individualized, holistic drug

and alcohol addiction treatment, with a legacy spanning nearly 50 years. We are

passionate about healing individuals, families and communities challenged by

substance use disorders and related mental health conditions. Phoenix House

supports the mission through a holistic approach that focuses on the distinct

mental, physical, and social needs of every person; innovation of best-in-class

and evidence-based prevention, treatment, and recovery programs; and, the

promotion of greater understanding of addiction. Our devoted staff are

committed to treating the whole person—and come from all fields.

We operate

personalized, strength-based, gender-responsive programs while living the

values and being accountable for our commitments. Being introspective and

becoming part of the solution is integral to every interaction and person we

touch. We believe in having fun along the way – embracing ‘progress not

perfection’ as our journey continues.


position serves as the organization’s chief overseer to all clinical operations

that provide services to persons in need for all programs in the State of

Florida. This position serves as the single point of accountability responsible

for the agency’s clinical programmatic operations. This position is responsible

for achieving profitable growth, clinical excellence and regulatory compliance

through the management of treatment The VP, Clinical Operations provides

operational and cross departmental leadership as a member of the senior

leadership team. They administer an efficient and accountable range of medical,

social, and supportive services that are consistent with the mission of the

organization and responsive to the requirements of patients and vendors. This

position serves as the strategic partner for growing the organization and

responding to the needs of the Florida Substance Use community. Position

requires a strategic thinker, proven developer of leaders, who can

set a culture of growth and accountability to outcomes. The successful

candidate will help lead our organization to the next level. The successful

candidate will be innovative, focused on strategy and culture, will use data

& analytics to make decisions, have a strong understanding of both program

management and big picture financial management. This role is responsible for

strategy, processes, projects, and people. Must have demonstrated experience in

balancing clinical competence and business management.



  • Oversees,

plans, organizes and directs agency direct care programs and services,

establishing and maintaining high quality client care standards and services

within each program including environment of care

  • Recruits, selects, and evaluates agency Program Directors

under direct supervision

  • programs

  • Demonstrates strong budget management skills

  • Ensures all admission and intake functions provide

effective, efficient and consumer friendly services

  • Convenes regular meetings with Program Directors and

administrative departmental staff to bridge the needs of the programs and

administrative supports and resources

  • Participates in relevant Continuous Quality Improvement

(CQI) committees and forums and serves in leadership capacity when appropriate

  • Work with the CQI team to tracking and analyze trends for

adverse incidents and implement action plans to address areas of concern

  • Responsible for tracking and trends analysis for client

grievances to CQI and ensure programs are implementing actions plans for areas

of concern

  • Assures all agency direct care personnel are trained in

required areas including 42 CFR Part 2, Confidentiality, HIPA, Crisis

Intervention and in reporting of adverse incidents

  • Assists in formulation of training initiatives; organizes

and provides leadership training for program level directors and supervisors

  • Annual review and recommendations of policies and

procedures pertaining to clinical operations and regulatory requirements (i.e.

CARF, 65D30, Chapters 394 and 397, contracts, etc.)

  • Stays abreast of local, state and federal regulations and

guidelines which effect program operations

  • Participates in, or provides representation on, the

comprehensive review team audit activities, including CARF and various audits

from funding organizations

  • Implements and oversees the fulfillment of corrective

actions and quality initiatives identified through the CQI process

  • Perform duties as assigned by the SVP

  • Directs and evaluates Program Directors and Supervisors

adherence to their respected duties

  • Developments and maintains strategic relationships with

individuals, community groups, funding and referral partners, key business

leaders and organizations crucial to the fulfillment of the Agency’s mission

  • Demonstrate

excellent presentation skills that allow persons to be comfortable speaking

before large audiences and carrying the mission to a wide variety of

constituencies including staff, community leaders, legislative and court

officials, correctional officials, clients’ families and the clients themselves

  • Practices

safety on-the job at all times

  • Adhere

to all Phoenix House policies and procedures

  • Ensure

program quality and integrity through the effective compliance of contracting

and licensing agency established guidelines

  • Participate

in Phoenix House staff meetings and training exercises as directed

  • Represent

Phoenix House in court, interagency meetings, and community affairs as required


  • Knowledge of emotional and physical needs of

substance abusers.

  • Ability to work with a diverse population.

  • Ability to establish appropriate boundaries and

non-possessive, professional relationships with all clients in treatment,

including former clients served.

  • Working knowledge and ability to apply effective

crisis intervention techniques.

  • Ability to assess clients for lathery and self-harm.

  • Working knowledge of commonly described

anti-depressants, anti-anxiety agents, and commonly used psychotropic


  • Working knowledge of therapy approaches for

substance abuse clients possessing co-occurring disorders.

  • Must possess excellent verbal and written

communication skills and interpersonal relationship skills.

  • Must possess excellent time-management and

organizational skills.

  • Ability to maintain a good working relationship with

all co-workers and the general public and to use good judgment in recognizing

scope of authority.

  • Ability to remain calm in stressful situations.

  • Ability to take a teamwork approach to the job by

cooperating with others, offering to help others when needed, and considering

larger organization or team goals rather than individual concerns.This includes the ability to help build a

constructive team spirit where team members are committed to the goals and objectives

of the team.

  • Must be computer literate with working knowledge of

Microsoft Office programs.

  • Ability to operate general office equipment in the

completion of job responsibilities.


  • Minimum

10 years of senior level leadership experience in chemical addictions

counseling and/or mental health counselingprogram management

  • Master's

degree in social work, counseling, psychology or other health or human

services-related field, 10 years of clinical work experience

  • Current licensure in the State of Florida (LCSW, LMHC, Etc.) can be used in lieu of

one year of the administrative or management

  • Versed

in the use MS Office and data management applications

  • Versed

in the use of Electronic Medical Records including running reports and data


  • Recognized

as a leader in the community and field

  • Experience

in business management

  • Valid Florida driver’s license and clean driving

record (6 points or less) required

  • Employee

must maintain required continuing education specifically related to any

certification or license held, Phoenix House requirements, and regulatory and

licensing agency requirements


NEEDS:Must be able to have significant on-site

presence at all Florida locations.

Phoenix House conducts as needed, job-related background checks fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history and/or reference checks prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.

EOE Minorities / Females / Protected Veterans / Disabled