Phoenix House Patient Services Representative in Arlington, Virginia

SUMMARY: Phoenix House, a nonprofit substance use treatment facility in Arlington, VA is looking for a full-time Patient Services Representative to assist with each admission into a Phoenix House residential or outpatient program. Responsibilities include verifying benefits and eligibility, counseling clients and/or family members with insurance and payment options, setting up payment arrangements to include informing clients of the available loan program, collecting co-insurance, deductibles, and copays according to Phoenix House procedures and guidelines.This position will work M-F, 10am-6pm, with some potential holidays.


  • Verify benefits and eligibility, and other financial resources if applicable by means of a web based application Verify TX, by phone or Payor websites.

  • Calculate co-pays, co-insurance and deductibles.

  • Collect continued stay payments

  • Accepts payments by credit card or cash, issues receipts and reconciles cash and payment reports daily

  • For returning client’s that have a prior balance; consult with the Billing Supervisor if missed during initial intake.

  • Provide required support in the admissions office on work days including federal holidays

  • Inform Front Office Supervisor to make necessary changes to improve customer service and efficiencies with the aim of constant improvement in the admission process

  • If the client’s insurance and/or personal resources are insufficient, the Patient Account Representative will inform the client of the available loan options from the approved Phoenix House lender and of appropriate Phoenix House patient aid policies.

  • Have the patient/guarantors complete all financial forms to include.

  • The Acknowledgement of Financial Responsibility

  • Consent for Release of Confidential Information – Payment and Authorization of Assignment of Benefits.

  • Consent for Release of Confidentiality Info – Payment and Authorization.

  • Enter pay source information under the pay source tab

  • Cross trained on all front office positions including front desk coverage

  • Other duties as assigned by Billing Supervisor


  • Extensive knowledge of commercial insurance and Medicaid plans and benefits

  • Excellent verbal and written communication skills

  • Strong customer service skills

  • Strong computer skills in Microsoft Office (Word and Excel) required

  • Proficient with EHR systems

  • Minimum 2 years previous experience working in a healthcare environment

  • Attention to detail and able to work accurately at a fast pace

  • Demonstrates ability to learn quickly

  • Exceptional organizational skills

  • Willing and able to adjust to multiple demands, shifting priorities and rapid change

  • Makes timely, cost effective decisions

  • Makes decisions under conditions of uncertainty


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. In the course of performing this job, one typically spends time sitting, walking, standing, carrying, lifting up to 10 pounds, listening, speaking, typing, reading, and writing.


The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Phoenix House is an Equal Opportunity Employer

EOE Minorities / Females / Protected Veterans / Disabled