Job Information
Phoenix House Case Manager in Jamaica, New York
Case Manager
Job Details
Job Location
City Sanctuary Facility - Jamaica, NY
Position Type
Full Time
Education Level
Bachelors Degree
Salary Range
$17.78 - $26.68 Hourly
Travel Percentage
None
Job Shift
Morning
Job Category
Nonprofit - Social Services
Description
SUMMARY
Under the supervision of the Manager of Social Services, provides direct case management services to clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned.
Conducts an initial intake meeting within 24 hours of the client's arrival to the Sanctuary Program.
Determines clients’ needs by completing intake interviews; and ensures clients are orientated to the program guidelines.
Coordinate referrals for healthcare, mental health, and educational services.
Enhances the program, by maintaining community relationships with all providers.
Maintain and prepare clients’ records, by reviewing case notes.
COMPETENCIES (KSA’s)
• Ethical Practices
• Judgment
• Relationship Management
• Emotional Intelligence
• Empathy
• Professional Boundaries
• Global and Cultural Awareness
• Critical Evaluation
• Problem Solving
• Decision Making
• Communication
• Teamwork
• Crisis Management
• Technical Capacity
Qualifications
REQUIRED EXPERIENCE
• Minimum two years in a behavioral health/substance use disorder treatment program.
WORK ENVIRONMENT
• This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities.
• Regularly required to sit, use hands to type, handle or feel objects, tools, or controls; reach with hands and arms, and talk or hear.
• Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.
Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.