Phoenix House Jobs

Center Clerk

Job Details

Job Location

Brooklyn Community Recovery Center - Brooklyn, NY

Position Type

Part Time

Education Level

High School or GED Equivalent

Salary Range

$18.00 - $20.00 Hourly

Travel Percentage

Up to 25%

Job Shift

Morning

Job Category

Entry Level

Description

SUMMARY

The Center Clerk is an integral part of the outpatient clinic team as a supportive point of contact for patient scheduling and services and operational management of the clinic. Center Clerks will work with Recovery Center staff to support its programs and participants. This position is temporary for 24 weeks, working 15 hours per week.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned.

• Support visitors at the Center by welcoming them into the Center, support them in signing in to the Center and otherwise ensure that the Center is a warm and welcoming environment

• Answer phones, respond to emails, make phone calls to participants and/or partners for follow up, information, and/or to schedule appointments

• Assist with community outreach: transport, setup, and provide information during local events Functions as an initial point of contact for patients both on the phone and in office.

• Appropriately triage calls, schedule appointments and provide information about the program’s services.

COMPETENCIES (KSAs)

• Ethical Practices

• Judgment

• Critical Evaluation

• Problem Solving

• Decision Making

• Communication

• Teamwork

• Technical Capacity

• Customer Service

Qualifications

REQUIRED EXPERIENCE:

• Experience in customer service/receptionist positions in an office setting preferred

REQUIRED EDUCATION:

• High School Diploma/GED

WORK ENVIRONMENT

• This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.

• Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.